F.A.Q

Not all our products are organic but we also provide conventionally grown products. In any case, you can identify each product in our online store by special markings on how it is made.

For more information or any question about our products, we are at your disposal to serve you, both we and our partners.

Our store is located in Veria and of course yes you can visit us. 

Users who register as members will have the privilege of being the first to learn about all the discounts and offers that will apply in our online store, as well as to be informed directly when the product they are interested in is available again. They will be able to complete their order as members, without having to fill in their personal information each time. 

If for any reason you are not satisfied with the services of our website, we invite you to contact us first. If you still want to unsubscribe from our newsletter, the easiest and fastest way is to click on the unsubscribe link at the bottom of the most recent email you received from us.

All information regarding the Privacy Policy of idisma.com.gr is available through the Privacy Policy link. Idysma does everything it can to provide you with the greatest possible security of your personal data and fully complies with the laws and Directives of European and National Law. For any question regarding the Privacy Policy, please do not hesitate to contact us.

You can place your orders through the idisma.com.gr online store even if you have not registered. However, before making your purchases as a guest user, we recommend that you familiarize yourself with the privileges that those who register as members have on our website. For more information, take a look above at the related question in the General category or contact us.

In the idisma.com.gr online store, we constantly try to make your shopping easier for you, adjusting the payment methods we accept according to your needs. The ways in which you can pay for your orders in our online store are as follows:

– via debit and credit card

– by deposit to a bank account

– with cash on delivery, within Greece & Cyprus

– with cash and with POS, exclusively in case of collection from our store.

Unfortunately, for security reasons, after completing your order, you are not able to edit it or add more products to it. However, we remind you that if for any reason you are not completely satisfied with your purchases, you can exercise the right to change or withdraw your order, within the mandatory time limits. For more information on ordering matters, please consult our Terms and Conditions or contact us.

In the event that you have placed an order, which has been approved and you have been sent the approval and progress documents by e-mail, even if it has not yet arrived at the point of collection, unfortunately, you cannot cancel it. Once you submit an order request, which is approved, your order is finalized and shipped. However, if for any reason after receiving it, you are not completely satisfied with your purchases, you can exercise the right to change or withdraw, within the mandatory time limits. For more information on ordering matters, please consult our Terms and Conditions or contact us.

For us, your safety comes first. We assure you that, while you navigate our website or make your purchases through our online store and enter your personal information, where necessary, you are completely safe. All the services provided through our website are fully harmonized with the relevant provisions and directives of European and national law, without therefore running any risk. You can always learn more about the security of transactions and the protection of your personal data, through the links Privacy Policy and Terms and Conditions or contact us continuously.

If you have chosen to collect your order from us, as soon as it is ready, we will notify you by sending you an electronic message (e-mail). In the event that you have asked us to contact you in another way, such as by telephone, then we will inform you in the manner desired by you for the receipt of your order.

For more information on communication or orders and shipping/pickup methods please visit our Terms and Conditions, Shipping Policy or contact us.

If a problem occurred during the process of completing your order, it is possible that this is due to the fact that you did not fill in any of the required information or that you did not agree to the Terms and Conditions during the completion of your order. Please make sure that you have performed all the above steps correctly. If you still have problems completing your order, please contact us immediately or ask us to call you.

Για εμάς, κάθε πελάτης του ηλεκτρονικού μας καταστήματος, ανεξάρτητα από το ποσό της αγοράς του, είναι ξεχωριστός. Για αυτό, προσπαθούμε να ανταποδίδουμε έμπρακτα την εμπιστοσύνη, που μας δείχνετε καθημερινά, μέσα από δώρα, προσφορές, εκπτώσεις, κ.α.. Ως ένδειξη ευχαριστίας και ανταπόδοσης, για αγορές που ξεπερνούν συγκεκριμένα χρηματικά ποσά, προβλέπονται δωρεάν μεταφορικά, επιπλέον εκπτώσεις για επόμενες αγορές και αποστολές δώρων. Αν ενδιαφέρεστε να μάθετε περισσότερα για τα δωρεάν μεταφορικά ή τις εκπτώσεις, πατήστε εδώ*. Μπορείτε πάντα να επικοινωνείτε μαζί μας, για οποιεσδήποτε απορίες έχετε.

Every time you place an order through our online store, the shipping costs you incur are automatically calculated as long as you fill in your personal information in the special order form during the process of completing your order. For more details you can regularly consult the Shipping Policy, Terms and Conditions of the website or contact us.

During the process of completing your order, we will ask you to fill in some information, regarding the place where you want us to send your purchases, choosing from the offered list the country or city where you want the shipment to take place. For a detailed list of countries we ship to, please visit our Shipping Policy or contact us with any questions.

The delivery time of your orders varies depending on the place to which you wish us to send the products you have purchased. Although it is mainly determined by the courier companies we cooperate with, it almost never exceeds the estimated time frames, which you are informed about during the process of completing your order.

When you place an order through our online store, as soon as you approve it, we send you an e-mail confirming your order. We then contact you again, sending you a link through which you can continuously monitor the progress of your order until it reaches you.

All our transactions are done in Euro €

Every time you make a purchase through our online store, the shipping costs you incur are automatically calculated after you first fill in the place where you want us to ship your order. For countries outside the EU, special duties may apply. If you want to know more about shipments within or outside the EU, visit the Shipping Policy* or contact us.

If you receive an order that you are not happy with or receive a product that has been damaged in transit, please contact us immediately. In any case, you have the right to return your order. For more details on returns and cancellations, please visit our Terms and Conditions* or call us for assistance.

If you received your order, noticing that it is missing a product that you had included in your purchases, please contact us immediately so that we can serve you.

If you ordered some products, with which you are not completely satisfied, we first invite you to contact us. If you have not yet used any of the products you received, you can return them. We will refund you in full what you paid for your purchase, but you will bear the cost of the return shipping costs. For more information on cancellations and refunds, please consult our Terms and Conditions*.