1. In general
  • These Terms and Conditions (hereinafter referred to as "Terms and Conditions", "Terms", "Conditions", or "Agreement") constitute an Agreement between the Operator of this Website (hereinafter referred to as "Administrator", Website Operator" , "We", "Us", "Us" or "Our") and You (hereinafter referred to as "User", "You", "You", "Your" or "Your"), which identifies the General Terms and Conditions of Use on the Website and any products and/or services (collectively, "Website" or "Services").
  • The Operator of this Website is the Sole Proprietorship Periklis Simos Retail & Wholesale Food Trade, VAT number: 116021773, DOU: Veria, GEMI Number 133485526000, with registered office at Trebesinas 26 TK 59131, in Veria Greece.
  • idisma.com.gr is an online store that offers packaged food for sale.
  • As such, it promotes and/or resells products of the suppliers it cooperates with, reserving the right to freely choose the products it displays, as well as to modify, renew and/or withdraw them, at any time, without prior notice.
  • The same applies to the pricing policy, possible offers and/or discounts, which it may freely choose, modify, renew and/or withdraw, at any time, without prior notification and/or meeting a deadline.
  • It is pointed out that the description of the ingredients of the products and/or the information included in the indications of the products, as well as their production and/or expiry dates, is made by the suppliers themselves, whose details are indicated on the respective products. This online store, which participates in the distribution chain only as an intermediary and/or final seller, is not responsible or obliged to check the accuracy of all of the above.
  • We do not invoke or guarantee the accuracy and/or reliability of any information and/or content, regarding any products, services, software and/or advertisements, which are contained on this Website, as well as for the content of third parties, to which you refer, through links from the Website and/or to which the Website provides you with access.
  • Due to technological limitations, the photos of the products available on the Website may differ from the actual condition of the products. Also, photos and/or videos may contain information and/or elements that do not correspond to the most recent depiction of the product, as they have been photographed and/or videotaped in an earlier state.
2. Intellectual Property
  • This Website is a legal website managed by its official Administrator. The intellectual property rights in all the content you access on and/or through this Website remain the property of its Administrator and/or its licensors, as protected by European and International Copyright Laws and/or Treaties.
  • You do not under any circumstances have permission and/or consent to use any trademark, logo and/or other proprietary, graphic material, content and/or part thereof, of the Periklis Simos Retail & Wholesale Food Business Individual Business, therefore as a consequence of this Website, which it manages.
  • It is prohibited to reproduce, make copies, copy, sell, resell and/or any other kind of exploitation of this Website and/or part of it, for any commercial and/or other purpose. You may also not use frames and/or framing techniques to enclose any trademark, logo, and/or other proprietary information, including videos, images, text, page layout, and/or format of the Website.
  • By entering this Website, we grant you permission to access and/or personal use, but not permission to download and/or modify. The access and/or personal use license does not allow any resale, commercial and/or business use of this Website and/or its content, any collection and/or use of catalogs, descriptions and/or product prices.
  • You may not publish, manage, distribute, copy, transfer, process, store, republish, modify and/or reproduce in any other way and in any form, any part of the content and/or copies thereof, unless you have received written permission from Her manager.
3. Navigating and Using the Website and Services
  • Your navigation and/or connection to this Website is done in accordance with these Terms and Conditions, exclusively by your own means and/or through providers selected by you.
  • Navigating, using and/or connecting to this Website, as well as making purchases through it, are subject to these Terms and Conditions. The Website Administrator reserves the right to remove and/or change part and/or all of them, without prior notice. If you wish to be informed of possible changes to these Terms and Conditions, it is your responsibility to visit this link regularly.
  • The Website Administrator, at any time and/or without prior notice, reserves the right to modify, renew and/or upgrade all and/or part of these Terms of Use, all and/or part of the content of this Website as and the whole and/or part of the external appearance, structure and/or composition of the Website.
  • It also has the ability to restrict access to the entire Website and/or to a part of it, as well as to make part of it subscription-based. It reserves the right at any time, without justification and/or without prior notice to users, to cancel, suspend and/or terminate the operation of the Website.
  • In the event that any term of this Agreement is deemed to be abusive and/or invalidated, the other terms of the Agreement remain valid and/or bind both contracting parties.
  • Any delay by the contracting parties in exercising part and/or all of the rights arising from these Terms and Conditions does not result in a weakening and/or waiver of said right, which may be exercised at any time at a later stage, according to the reasonable judgment of the beneficiary.
  • This Website contains links to other websites, which it does not manage. The Website cannot control the linked websites, nor does it guarantee the up-to-dateness, correctness, legality, completeness and/or quality of their content and clearly does not accept responsibility for them and/or for any loss and/or damage that may be caused by their use. When using the linked websites, the respective terms and conditions apply.
4. Restrictions on Website Access and Use
  • It is prohibited, in any way and/or by any means, to abuse this Website, to obstruct and/or in any way and/or by any means, to interfere with its operation, as well as to steal, copy, replace and/or change any electronic and/or offline material and/or its content. Also, any action that may lead to an unacceptable burden on the infrastructure and/or operation of the Website
  • The execution and/or encouragement of any criminal act, the posting, transmission and/or distribution, through the Website in its entirety and/or part thereof, of any type and/or kind of offensive, malicious, disruptive technologically harmful material and/or and any type and/or species of viruses.
  • In addition, you may not violate any part of the Terms and Conditions and/or the Services, destroy data, cause displeasure to other users, violate the proprietary rights and/or other rights of others, and/or send any material from the Website to third parties. .
  • Violation of the above provisions constitutes a criminal offense under Greek law. Therefore, the Administrator reserves the right to report any such violation, which may come to his attention, to the competent authorities and/or to disclose to them the identity of the person in charge, under the conditions set by law.
  • In the event of causing any form of damage and/or damage to third parties, as a result of non-compliance with the above, the Website and, consequently, its Administrator, bear no responsibility, nor undertake any form of compensation to any natural/legal person and/or entity, to which the damage and/or damage was caused.
5. Account and Subscription
  • The registration of the interested new member is done in the following ways:
-via the Register link, directly from the Website.
  • If you wish, you can (also) subscribe to the list of newsletters. Registration is also possible for non-members.
  • In order to approve your registration, the information you have provided may first be checked and/or reviewed so that you can then use the services offered to registered members. It is pointed out that we are entitled, without justification and/or for legal reasons, to refuse a member's registration application, the provision of any services and/or the carrying out of transactions with him.
  • By registering and creating an account on this Website, you are responsible for maintaining the security of your account, as well as for all activities and/or actions, which occur through it and/or are connected to it in any way.
  • Providing false contact information of any kind may result in the termination of your account. You must immediately notify the Website of any unauthorized use of your account and/or any other breach of security. The Website, as well as its Administrator, are not responsible for any actions and/or omissions on your part, including any damages incurred as a result thereof.
  • The Website Administrator may suspend, disable and/or delete your account and/or part of it if it determines that you have violated any part of this Agreement. If your account is deleted, for the above reason, you will not be able to re-register.
6. User Content
  • Any data, information and/or material (hereinafter referred to as "User Content"), which you submit to this Website while using it, are not the property of it or its Administrator. You are solely responsible for the accuracy, quality, integrity, legality, reliability and/or appropriateness, and right to use, of the intellectual property that you submit in User Content.
  • The User Content you submit and/or create using the Services may be monitored and/or controlled by the Website and/or its Administrator. However, unless specifically authorized by you, use of the Website does not grant its Administrator permission to use, reproduce, adapt, modify, publish and/or distribute the content created by you and/or stored in the Account Your User, for commercial, promotional and/or similar purposes. The Administrator reserves the right to access, copy, distribute, store, send, reformat, display and/or render the content in your User Account, solely as required for the purpose of providing services to you.
  • Without limiting the above warranties, the Administrator continues to retain the right, in its sole discretion, to refuse and/or remove any User Content that, in its reasonable opinion, violates any of the Policies and/or Website Terms of Use, and/or is, for any reason and/or in any manner and/or medium, harmful and/or inappropriate.
7. Terms and Procedure of Sale
  • By placing an order, you agree that the purchase and sale of the respective products is carried out in accordance with the Terms and Conditions* of this Website.
  • The purchase contract for the products is drawn up only after your payment has been approved.
  • All products are available for personal use only and not for resale, except in the case of professionals (traders/B2B customers).
  • You can submit orders either as a registered member of our Website, or as a non-identified user (guest user), without having to register.
  • Each time, after completing your purchases, you fill in all the information required to complete your order, which appear on the order form. All the information you send falls under the Privacy Policy*, is collected and processed with complete security, following your consent, which you provide by sending the above form. In any case whenever you submit a request to order, you must first accept these Terms and Conditions*.
  • As your order progresses, you will receive a series of automated emails (e-mails) reporting the progress of your order. In the event that any pending and/or problem arises, during the processing of your order, then you will be sent a corresponding email (e-mail) and/or we will contact you on the telephone numbers you have given us.
  • By sending an order request, you agree to receive the above notifications, which are a condition for the correct progress of your order. These e-mails, you must ensure that they can reach you, as well as maintain them throughout the duration of our transaction. It is your responsibility, in case you do not receive the relevant e-mails, to contact us.
  • The Administrator, in order to ensure the greatest possible security of transactions, may, but is not obliged, to carry out a check, through the cooperating payment service providers, as to the correctness of the payment details you send, in the case of payment by credit card and/or through a third party online payment service provider.
  • The Administrator, during the stage of completing the order and/or connecting with the third-party payment service provider, may reject your order if it is determined that there is any problem with the above payment details.
  • Orders are delivered throughout the Greek territory, inside and outside the European Union. Depending on the legislation of each country outside the European Union, there may be restrictions on the sale of certain products and/or the sale of certain products may not be allowed at all. In such a case, there will be an immediate notification to the buyer. For more information, about all the countries we can ship to.
  • It is clarified that the shipping time may vary, depending on the availability of the products and/or the commitment of the suppliers in relation to the delivery time. Also, delivery times are subject to delays due to delays by courier companies and/or force majeure, which is not our responsibility. For further information.
  • In the event that, for any reason, it is found that there is an unexpected shortage, from the suppliers, of some products that you have placed in your order and/or that there is any problem, in relation to the products included in your request, then, we will pay all possible attempt to get in touch with you, either by message, at the e-mail address (e-mail), which you have indicated to us, or by direct telephone contact. If it is not possible to contact you, for a period of five (5) working days, then your order will be executed in the part where there is availability and will be canceled for the remaining part. In any case, any modification to your order will be sent to you with a new e-mail message, which will also constitute the confirmation of your order, based on which it will be executed.
  • Due to the nature of our products, some of which may spoil, expire soon and/or which are perishable/sensitive, it is the responsibility of the buyer/customer to follow the instructions provided on the product packaging. Also the buyer/customer is responsible for the products after their delivery by the carrier. Likewise, due to the nature of the products offered, we do not accept responsibility in the event that they are not received on the day of delivery through the fault of the buyer/customer, i.e. on the first delivery attempt.
8. Pricing Policy
  • We reserve the right to freely formulate our pricing policy, to modify the prices displayed on the Website, to change and/or withdraw the offers at any time with and/or without prior notification to the users, who will be informed of the current price, from its relevant post on the website.
  • The user selects, in the special field, the country of dispatch of his order, which also determines the price list of the products in accordance with our commercial policy, as well as the corresponding transport costs of the country.
  • All prices of products and/or services on this Website are in currency Ευρώ.
  • All listed retail prices of products and/or services available through our online store include VAT.
  • Shipping costs will be charged additionally. All additional charges that may arise are included in the "Total Cost".
9. Payment Policy
  • The user/consumer/buyer of our online store has the option of choosing one of the following payment methods for the products he is interested in purchasing:
– via credit card – through a third party online payment provider partner – by deposit to the Company's bank account - payment in cash, exclusively in case of collection from the physical headquarters of our online store. More information about our exact location can be found in the special field Contact Us*. - with cash on delivery, exclusively within Greece
  • Checks are not accepted as payment for any purchase.
  • It is not possible to combine different payment methods for one order.
  • According to the applicable tax provisions, documents worth more than €500 to individuals (Retail Receipt) and to professionals/businesses (Sales Invoice) should be paid exclusively in the following ways:
– charge to a credit and/or debit card - Bank account deposit
  • In case of payment through a third party online payment provider, you agree and/or accept that you are subject to the terms and/or conditions of operation of the specific online payment provider, given that you have contracted with it, when you registered as its member. If you are refunded through a third-party payment provider, you may incur any fees charged by that third-party provider based on its terms of use and operation. This Website, as well as its Administrator, are not responsible for the policies and operation of third party payment providers.
  • In case of payment by credit card, the process will be carried out and completed through a trusted banking institution, which provides all the required security conditions for electronic transactions. The collection and/or processing of the payment details you send is taken solely by the partnered financial institutions, who are solely responsible for processing them, in order to complete the payment. This Website, as well as its Administrator, are in no way responsible for the security with which the cooperating financial institutions operate and/or manage the above-mentioned electronic transaction data.
10. Order Changes and Cancellations
  • Any change and/or cancellation of an order is accepted only if
Order Confirmation has not been sent, so the order is not complete.
  • Please note that for security reasons, after order confirmation, it is not possible to change the declared delivery address.
  • You can, if you are a consumer, exercise the product return procedure and/or your right of withdrawal, which are provided for in this Agreement.
11. Returns of Defective Products
  • If you receive a defective product, a product that is found to lack an agreed quality, and/or if any other problem arises due to our fault, please contact us immediately for further details.
  • Returns are made exclusively to the physical headquarters of our online store, Trebesinas 26 PC 59131, Veria, Greece.
  • The receipt of the product from our Company will be done exclusively by our cooperating carrier, after you first contact us to inform us about the identified problem that has arisen.
  • The product to be returned will be collected exclusively from the delivery address you indicated when placing your order.
  • For a return to be accepted, the product must be in the condition it was received, unused, with the original packaging intact and the correct storage conditions have been maintained.
  • The product being returned must be accompanied by a retail receipt/sales invoice/shipping note. We especially point out that, if there is no one of the aforementioned accompanying documents, your request cannot be satisfied, and the product will not be received.
12. Withdrawal Policy and Procedure
  • Each user, who makes purchases through the online store, in accordance with Directive 2011/83 / EC of the EU, reserves the right to withdraw from the purchase, within fourteen (14) calendar days from the date of delivery.
  • For the withdrawal to be valid, the customer is invited to contact us by telephone and/or by e-mail within the maximum period of fourteen (14) calendar days, and/or to send the withdrawal statement together with with the product he wishes to return, provided that both (the product and the declaration), are received by us, within the absolute deadline of fourteen (14) calendar days, from the day of delivery to the customer. Otherwise, in any other case and/or shipment, after the above deadline, the withdrawal will be declared invalid.
  • We inform you that any of our products that can be damaged, expire soon and/or are perishable/sensitive are expressly excluded by law from the right of withdrawal. The criteria for determining the products excluded from the possibility of withdrawal are defined by law and/or based on the declarations and/or relevant maintenance instructions of the manufacturers, as they appear, on the indicated indications, on the product labels.
  • It is clarified that in case of exercise of the right of withdrawal, for products that are not excluded, their shipment is made solely at the responsibility of the consumer, who accordingly assumes all transport costs. It is emphasized that shipments are made only to the physical headquarters of our online store, Trebesinas 26 TK 59131, Veria, Greece.
  • In order for the withdrawal to be accepted, the returned products must be in the condition they were received, unused, in their original packaging intact, together with all accompanying documents and in the correct storage conditions.
  • Returned products must be sent together with a retail receipt/sales invoice/shipping note as well as the withdrawal statement. In particular, this form must be completed with all the necessary information requested and signed by you.
  • As long as the above conditions are met, the refund of the price, which you have already paid, will be made directly by us, in cooperation with the cooperating payment provider and/or in another way, within the time period provided by law in the case of withdrawal, which equally amounts to fourteen (14) calendar days. In the event that you are refunded through a third party payment provider (e.g. debit or credit card, etc.), you may incur any fees charged by that third party provider, based on their terms of use and operation, for for which we are not responsible.
  • We especially point out that if the above conditions are not met and/or if there is no one of the aforementioned accompanying documents of the product, your request for withdrawal cannot be satisfied, while the product will be returned to you at your own expense.
13. Communication and Social Media
  • When you visit the Website and/or choose to send e-mails, you are communicating with us electronically. We communicate with you via e-mail and/or through postings on the Website. Therefore, we consider that you agree to receive electronic communications from us. All communications, which we are able to provide to you electronically, meet all legal requirements for written communication.
  • We provide you with the option to interact with social media such as Facebook. In order to make this interaction possible, the links provided may allow access and/or connection to your social network accounts. It is clarified that the Website Administrator does not control these social network services and therefore cannot change your privacy settings in these services and/or set rules for how your personal information is used in these services.
14. Disclaimer and Indemnification
  • The content of this Website, the products and the Services, are provided without guarantees. Unless expressly stated otherwise, to the fullest extent permitted by law, any conditions, warranties and/or other terms that might otherwise be implied by applicable law are excluded.
  • The Administrator, of this Website, bears no responsibility for any claims, losses, demands and/or damages of any kind, regarding the Website and/or the data appearing on it, including, without limitation, direct, indirect, incidental or /and anticipated losses and/or damages. The above applies whether these claims, losses and/or damages arise from tort and/or negligence, based on applicable legislation and/or otherwise.
  • The Administrator of this Website is not responsible for any loss and/or damage that may be caused by a denial of service attack, viruses and/or other technologically harmful material, due to the use of this Website and/or downloading any material posted on this and/or any Website linked to it.
  • The Administrator, of this Website, is not responsible in the event that you are entitled to a refund of part and/or all of the price for any delay of the cooperating payment service providers in executing the relevant order that the Administrator has given on time.
  • Although access to this Website is solely the responsibility of the visitor/user, when you use the Services, your legal rights are not affected.
  • In any case, as long as any damage to you is due to proven negligence of the company, the company is only responsible for covering any positive damage of the injured party, which originates and is directly related to the damaging event and/or the negligence of the company.
  • You agree to indemnify, defend and/or hold harmless the Operator of this Website from any third party claim, liability, damage and/or costs arising out of your use of the Website and/or your breach of the Terms and Conditions.